Privacy Policy
Last Updated: October 3, 2026
Introduction
Better Tomorrow Recovery, operated by Better Tomorrow Treatment Centers ("we," "us," or "our"), is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and how you can opt out, when you visit bettertomorrowrecovery.com, use our virtual behavioral health services, or receive text messages from us.
Information We Collect
Information You Provide
- Contact information: name, email address, mobile phone number, and mailing address
- Insurance information: insurance provider, policy number, group number, and subscriber details
- Health information: medical history, substance use history, mental health conditions, and treatment preferences you provide during intake, assessments, or treatment
- Demographic information: date of birth, gender, veteran status, and emergency contacts
- Communication records: text messages, emails, and phone call records related to your care
- SMS consent records: the date, time, phone number, and wording of the consent you gave to receive text messages
Information Collected Automatically
- Device and browser information: IP address, browser type, operating system, and device identifiers
- Usage data: pages visited, time spent on pages, and referring URLs
- Cookies: used to improve website functionality and analyze traffic
How We Use Your Information
- Provide, coordinate, and manage your behavioral health treatment
- Verify insurance benefits and process claims
- Communicate with you by phone, email, and text message about your care, appointments, intake, and insurance verification
- Respond to your inquiries and intake requests
- Comply with legal and regulatory requirements
- Improve our website, services, and patient experience
SMS / Text Messaging Privacy Statement
If you opt in to receive text messages from Better Tomorrow Recovery through our SMS opt-in form, we collect your mobile phone number and name to send appointment reminders, intake and insurance verification updates, and replies to your care questions.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share mobile phone numbers or SMS opt-in data and consent with any third parties for marketing purposes. Information may only be shared with service providers (such as our messaging platform) solely to deliver the text messages you requested.
- Message frequency varies. Message and data rates may apply.
- How to opt out: reply STOP to any message at any time to unsubscribe. You will receive one final confirmation message and no further messages.
- Help: reply HELP for help, or call (407) 588-6008.
- Consent to receive text messages is not a condition of receiving services.
- Carriers are not liable for delayed or undelivered messages.
See our SMS Terms & Conditions.
HIPAA Compliance
As a healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). All Protected Health Information (PHI) we collect is handled in accordance with HIPAA Privacy and Security Rules and used or disclosed only for treatment, payment, and healthcare operations, or as permitted or required by law.
42 CFR Part 2 Protections
Substance use disorder treatment records receive additional federal protection under 42 CFR Part 2 and will not be disclosed without your specific written consent, except in limited circumstances defined by law.
Information Sharing
We do not sell, rent, or trade your personal information. We share information only:
- Treatment coordination: with other providers involved in your care, with your consent
- Insurance and billing: with your insurance company to verify benefits and process claims
- Legal compliance: when required by law, regulation, or court order
- Emergencies: to prevent a serious and imminent threat to health or safety
- Service providers: with vendors who help us operate (such as secure technology and messaging platforms), under strict confidentiality agreements and never for their own marketing
How to Opt Out
- Text messages: reply STOP to any message
- Email: use the unsubscribe link in any email, or email intake@bettertomorrowrecovery.com
- Phone calls: ask our staff to stop calling, or call (407) 588-6008
Data Security
We use administrative, technical, and physical safeguards to protect your information, including encrypted storage and transmission, encrypted telehealth sessions, role-based staff access, and regular security reviews.
Your Rights
You may access and obtain a copy of your records, request corrections, request restrictions on certain uses, receive an accounting of disclosures, request confidential communications, and file a complaint. Contact us at (407) 588-6008 or intake@bettertomorrowrecovery.com.
Children's Privacy
Our services are intended for adults 18 and older. We do not knowingly collect information from individuals under 18.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
- Phone: (407) 588-6008 (available 24/7)
- Email: intake@bettertomorrowrecovery.com
- Website: bettertomorrowrecovery.com